The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. BSU Enterprises Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if BSU Enterprises Inc believes that customer conduct violates applicable law or is harmful to the interests of BSU Enterprises Inc and its subsidiaries.



  • Privacy Policy

  • Privacy Policy

    What follows is BSU Enterprises Inc (BSU’s) online privacy policy, which governs personal information gathered on our Internet site.  Please read this privacy policy before using the site or submitting any personal information. By using our site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review our privacy policy whenever you visit our site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this BSU Internet site only. If you link to other internet sites, please review the privacy policies posted at those sites.

    Collection of Information
    BSU collects personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request to purchase BSU products. This information is only used by BSU to fulfill your specific request to purchase our products, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Computer Cookies and Tracking Technology
     The BSU Internet site is not set to collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.  Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.  Aggregate cookie and tracking information may be shared with third parties.

    Distribution of Information
    BSU may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security
    Your personally identifiable information is kept secure. Only authorized BSU employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.  All emails and newsletters from our site allow you to opt out of further mailings.

    Privacy Contact Information
    If you have any questions, concerns, or comments about our privacy policy you may contact us at: 800-619-1512 during normal business hours (Monday - Friday 8:30 am – 10:00 pm EST).

    BSU reserves the right to make changes to this policy. Any changes to this policy will be posted.



  • Shipping & Delivery

  • Shipping

    All orders are processed within 48 to 72 hours of receipt and actual shipping time is contingent upon availability of merchandise and credit verification. No orders are shipped on Saturdays or Sundays. In the event of delays, we will contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

    Shipping Rates & Carriers

    We offer discount shipping rates via our preferred carriers: UPS. Express shipping (Overnight, 2 Day, or 3 Day Service) is available at an additional charge. USPS Priority Mail service is used for all individual packages weighing 1 lb or less.

     

    Handling Charges

    Shipping charges also include handling charges. Handling charges cover the cost of the shipping supplies (boxes, wrapping, tape, etc.), fuel, and vehicle wear & tear to deliver your parcel to the carrier's pickup location or facility, as well as the labor to package your order, or to fill out customs forms (in the case of international orders). All of these expenses are part of the shipping and handling fees and are included in the shipping charge.

     

    Signature Requirements

    Some orders will require a signature for delivery, if the address is an apartment, or if the product can be damaged or stolen if left outside for extended periods, or if the delivery address is located in a non-secured area. In many cases, we do not charge you extra for signature confirmation services.

     

    Price Changes

    Prices are subject to change without notice. If an error has been made in an online price, management reserves the right to fulfill the order subject to a limit of one unit, or cancel the order and refund it in full.

    Order Cancellation

    There is a 15% cancellation/restocking charge if you choose to cancel your order after you place it, if the cancellation is by your choice and is not caused by any error on our part. This fee covers our expenses for the credit card transaction fees and administration fees, both for the initial transaction as well as for the refund, as we are charged by our credit card processing company for both transactions. (In some cases, it may be possible to cancel an order before it is processed by the credit card company, without incurring a restocking charge, if you call us during normal business hours and notify us within one hour of placing the order of the need to cancel your order. But, if this is not possible, then the cancellation fee listed above applies.)

    If we choose to cancel your order for some reason, such as a permanent out-of-stock condition for a particular item, you will not be responsible for any cancellation/restocking fees.

     

    Excess Shipping Charges

     If our shopping cart does not correctly calculate the actual shipping cost on your order, or if you specify insurance, signature confirmation, or special delivery requirements, we will contact you via email or phone about the shipping adjustment charge for your order. In such a case, you will only be charged the balance due for the shipping charges not charged by our shopping cart.

    If you refuse to pay for additional shipping charges on your order or for reshipment of an order that shipped to the correct address but was refused or returned for any reason, your refund will be subject to a 15% minimum cancellation/restocking fee, along with any shipping fees and handling charges that have already been paid to ship your order.

     

     

     

     

     

    If Your Order Is Lost

    If your order is lost in transit, we will do everything we can to trace it down with the carrier on your behalf. We will file the paperwork for the insurance on the package, if it is an insured order. If your order is insured, your refund or replacement will be sent once the shipper has verified that the item is in fact lost, which can be up to 20 business days or more, depending on the carrier. To prevent fraud, a replacement will not be sent, nor will any refund be issued, until a final determination about the status of your parcel has been made by the shipping carrier or by us, unless the customer opts to pay for the replacement order in the interim.

     

    If Your Order Is Damaged

    Because we pack your order with care, damage to your products is very unlikely. However, if your order is damaged in transit, please contact us immediately to let us know, so we can verify if your order was insured and make arrangements for a replacement order to be sent to you, and begin the claims process if needed. Damage must be reported within 24 hours. For domestic orders, we generally require the return of the damaged merchandise to reduce the possibility of fraud, and since most carriers require damaged goods shipped in insured parcels to be returned to us in the original carton. Do not return damaged merchandise in a different carton, as this will jeopardize the claim process and invalidate your claim.

    If the situation warrants, we may opt to ship you a replacement order with a return shipping label included for the damaged merchandise for your convenience. If we do so, this is done with the understanding that your failure to return the damaged merchandise within 15 days will result in you being charged for the replacement order and the additional shipping charges.

     

    If Your Order Is Delivered and Stolen

    If your order was delivered to your address by the shipper, (and is confirmed by the shipper as being delivered to you), but then later becomes lost or stolen, you are still responsible for it. We will not refund or replace your order in this instance, as the merchandise was delivered and our obligation was fulfilled. If you are concerned about the security of your order, such as in an apartment building, we recommend that you let us know about this when you order, so that we can be sure to insure your order, and/or to specify Signature Confirmation for your order. Note: There may be additional charges for these services.

     

    We Reserve the Right to Refuse Any Order

     At the discretion of BSU management, we will reserve our right to refuse to sell product to any customer for any reason. Also, we reserve the right to cancel any order if we suspect credit card fraud is likely.

     

    If you like to check on the shipping status or determine if an order can ship the same day you may contact us at: 800-619-1512 during normal business hours (Monday - Friday 8:30 am – 10:00 pm EST).



  • Sales Tax

  • BSU Enterprises Inc., will charge and collect sales taxes for all sales made in Ilinois based on the applicable state sales tax rate. The current sales tax rate is 6.25%.



  • Return Policy

  • 30 DAY RETURN POLICY:

    BSU has a 30 day refund policy for The Tailgater product. The returned Tailgater must be received in excellent condition, and must be unused, undamaged and in resalable condition. There are no refunds on our decals; all sales on our decals are final.

    All returns must be pre-approved in advance by BSU, via phone or email, and must include an RMA number on the shipping label. Returns without an RMA can be refused. Customer is responsible for return shipping charges.

    There is a 15% restocking fee for all returned items, exclusive of the original shipping charge for the order. All returned products will be inspected, and if the product is found to be used, damaged, or is missing parts or documentation, the refund will be denied. Refunds will be issued by electronic means as determined by management. The refund is calculated by subtracting the shipping charge and then applying the 15% restocking fee to the value(s) of the qualifying returned merchandise. Shipping and handling charges are not refundable.

     You should expect to receive your refund within four (4) weeks of giving your package to the return shipper; however, in some cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    Returns Contact Information
    If you have any questions, concerns, or comments about our return policy you may contact us at: 800-619-1512 during normal business hours (Monday - Friday 8:30 am – 10:00 pm EST).